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Privacy Policy for Global Wave Store

Global Wave Store (“Company,” “we,” ) operates the mobile application Global Wave Store (the “App”), an e-commerce marketplace platform that allows vendors to list products and buyers to purchase goods. Protecting your personal data and respecting your privacy is a priority for us.

This Privacy Policy explains in detail how we collect, use, share, store, and protect your personal data when you access and use our services. It also outlines your rights under applicable laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other international privacy frameworks.

By installing, registering, or using the Global Wave Store App, you confirm that you have read and understood this Privacy Policy.

1. Scope

This Privacy Policy applies to:

• All users of the Global Wave Store App (buyers, vendors, visitors).
• All services, transactions, and interactions occurring through the App.
• Communications with our support team at support@globalwavestore.com.

This Policy does not apply to:

• Third-party websites, applications, or services linked to or integrated with the App.
• Vendors’ independent handling of buyer information outside our platform.

2. Information We Collect

We collect different categories of data depending on whether you are a buyer, vendor, or visitor.

a. Information You Provide to Us

• Account Registration: Full name, email address, phone number, password.
• Profile Details: Profile photo, gender, preferences.
• Vendor Accounts: Business name, government-issued ID, company registration documents, tax identification numbers, bank/payment details.
• Orders: Delivery addresses, billing addresses, and contact details.
• Payment: Payment card details (processed securely by PCI-DSS compliant third-party payment processors; we do not store card numbers).
• Customer Support: Any information voluntarily provided when contacting us.
• Marketing Preferences: Opt-in/opt-out selections for emails, SMS, and push notifications.

b. Information Collected Automatically

• Device & Technical Data: IP address, device model, operating system, browser type, mobile network provider, unique device identifiers, app version.
• Usage Data: Pages visited, time spent, click patterns, in-app search history, viewed or saved items, crash logs, and performance data.
• Location Data: Approximate or precise geolocation if enabled by you for delivery services or location-based features.
• Cookies & Similar Technologies: Session cookies, persistent cookies, pixels, SDKs, and analytics identifiers to personalize your experience, remember preferences, and deliver relevant advertising.

c. Information from Third Parties

• Vendors: Information about buyers’ purchases and delivery preferences.
• Payment Providers: Confirmation of payment success/failure, fraud detection results.
• Logistics Partners: Delivery updates and shipment statuses.
• Marketing & Analytics Partners: Aggregate insights on app performance and advertising effectiveness.

3. How We Use Your Information

We process your personal data for the following purposes:

1. Service Delivery
   • Creating and managing accounts.
   • Facilitating listing of products by vendors.
   • Processing orders, payments, and refunds.
   • Coordinating with logistics partners for delivery.
2. Communication
   • Sending order confirmations, invoices, and delivery updates.
   • Responding to inquiries, complaints, and support requests.
   • Sending service-related notices (e.g., updates to terms or policies).
3. Improvement & Personalization
   • Enhancing app usability and user experience.
   • Offering personalized product recommendations.
   • Conducting analytics and research.
4. Legal & Compliance
   • Verifying vendor identities and preventing fraud.
   • Complying with tax, accounting, and regulatory obligations.
   • Resolving disputes between buyers and vendors.
5. Marketing & Advertising
   • Sending promotional messages, newsletters, and offers (only with your consent where required by law).
   • Delivering personalized advertisements within and outside the App.

4. Legal Basis for Processing (GDPR Compliance)

We rely on the following legal grounds for processing your data:

• Contractual necessity: To provide services under our User Agreement.
• Legitimate interests: To improve services, prevent fraud, and ensure security.
• Consent: For marketing communications and use of optional cookies.
• Legal obligation: To comply with applicable laws.

5. Sharing & Disclosure of Information

We do not sell your personal information. We may share it only in the following circumstances:

• With Vendors/Sellers: Necessary delivery and contact information to fulfill orders.
• With Service Providers: Payment processors, logistics companies, IT support, analytics, and cloud hosting providers.
• For Business Transactions: In case of mergers, acquisitions, or restructuring.
• For Legal Reasons: When required by law, court order, or government authorities.
• With Consent: For joint promotions or marketing campaigns.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide the services and maintain accounts.
• Comply with legal, regulatory, and tax obligations.
• Resolve disputes and enforce our agreements.

Retention periods:

• Account data: Stored while account is active, deleted within 90 days after closure.
• Transaction data: Retained for [5–7 years] for tax and legal compliance.
• Marketing preferences: Until you withdraw consent.

7. Data Security

We employ strong technical and organizational measures to safeguard your information, including:

• Encryption (SSL/TLS) during transmission.
• Encrypted databases and secure cloud hosting.
• Multi-factor authentication for vendor accounts.
• Regular audits, monitoring, and vulnerability assessments.

Despite these efforts, no method of transmission or storage is completely secure. Users should also take care to protect their account credentials.

8. Your Privacy Rights

Depending on your jurisdiction, you may exercise the following rights:

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data (“right to be forgotten”).
• Portability: Receive your data in a portable, machine-readable format.
• Restriction: Restrict how we process your data.
• Objection: Object to certain processing activities (e.g., marketing).
• Withdraw Consent: Revoke your consent for marketing or location tracking at any time.

To exercise your rights, contact us at support@globalwavestore.com.

9. Children’s Privacy

Global Wave Store does not knowingly collect personal data from children under 13 years (or the minimum age of consent in your jurisdiction). If we learn we have collected data from a child without parental consent, we will delete it immediately.

10. International Data Transfers

As a global marketplace, your information may be transferred to and stored in servers located outside your home country. We ensure that such transfers are protected by:

• Standard Contractual Clauses (SCCs).
• Adequacy decisions by the European Commission (for EU users).
• Equivalent legal safeguards under other applicable laws.

11. Third-Party Services & Links

Our App may link to third-party websites, payment gateways, and logistics platforms. We are not responsible for their privacy practices. We strongly advise you to review their policies before sharing information.

12. Cookies & Tracking Technologies

We use cookies, pixels, and SDKs to:

• Maintain sessions and secure logins.
• Remember preferences and saved carts.
• Provide targeted advertising and measure performance.

You may manage cookie preferences in your device settings or within the App. Disabling cookies may affect some functionalities.

13. Dispute Resolution & Complaints

If you have concerns about how we process your data:

1. Contact us first at support@globalwavestore.com.
2. If unresolved, you may lodge a complaint with your local Data Protection Authority (e.g., ICO in the UK, CNIL in France, FTC in the US, or your regional equivalent).

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be notified by:

• Updating the “Last Updated” date above.
• Sending notifications through the App or via email (if material changes are made).

15. Contact Us

For questions, requests, or complaints regarding this Privacy Policy:

📧 Email: support@globalwavestore.com
📍 Company Name: Global Wave Store
🌐 App Name: Global Wave Store